FAQS

    1. Do you deliver to any countries?

            We can ship to Austrlia.

     

    1. Which express companies do you work with?

            We cooperate with UPS, Fedex, DHL, so please don't write your p.o. box address when filling the delivery address, otherwise we can't deliver to you.

     

    1. How long can I receive the order once paid?

           The receiving time = the processing time + the delivery time.The Processing Time: There are different processing times for different items. Average processing time is 3 to 15 working days; 

           However, we will try our best to prepare the item ASAP after you place an order on our website.

           The delivery time varies with shipping method. For example: usually, DHL takes 2-4 business days while UPS/Fedex takes 3-12 business days.

           Transport times can also be affected by factors such as weather and COVID-19.

     

    1. Do you accept COD?

           Sorry that we don't accept COD order and you need to place your orders and make the payment online.

     

    1. How is the quality of your products?

           2camp has a well-established inspection team and all the products must be inspected very strictly before they are shipped out. There is no need at all to worry about the quality and we will always provide you with the best quality items and service.

     

    1. Can I return if I do not like the product received ?

           Of course you can return if you don’t like it but the return shipping fee will be at your expense and we will issue you a product fee refund after we receive the returned item.

          You need to make sure the items are in good and original condition before you make the return.

     

    1. Do you accept payment on the phone?

           Sorry that we don’t accept payment on the phone. All the payments need to be made online or by bank transfer.

     

    1. Do you have catalogs to send out?

           We sell all the items on our website: www.2camp.cn and you can find all the details of the products from our website so there is no need to send catalogs.

     

    1. Do you have an agency in my country?

           We sell everything through our website so we have no branches or agencies in other countries.

      

    1. Do you have drop shipping ?

           Yes, we can provide drop shipping service. For any details, please contact our customer service representative: support@2camp.cn .

     

    1. Do you offer free shipping?

           Free shipping is available for some items or when we launch some promotions. But if you place a big order, we will offer a good discount for you.

           For more details, please contact our customer service department:support@2camp.cn .

     

    1. Is there any duty charge?

          Only few cases, there will be customs duties / fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient.